Fishly ships Live Animals Monday through Thursday with the exception of holidays. Fishly ships all other goods Monday through Friday with the exception of holidays.

Live Animals are shipped using NZ Courier overnight delivery service.

We do not charge extra for Rural Deliveries however our arrive alive guarantee may not apply here. Please allow up to 48 hours once courier has collected for your item to arrive to your Rural address. Rural packages are sent Monday-Wednesday.

Shipping costs are flat rate.
$25.00 North Island (Non-Rural)
$35.00 South Island (Non-Rural)

The customer will receive an email with tracking information as the package is shipped.

Live arrival guaranteed on all orders that arrive during their acceptance/delivery date. If live animal shipments are lost or delayed by the carrier, we may be unable to offer any reimbursement.

Reimbursement is to the discretion of Fishly and may be in the form of replacement product and/or store credit.

In the rare occurrence of DOA's that arrive within their accepted delivery time. We will require *THREE CLEAR PHOTOS* of the deceased animals in the unopened bag within *ONE HOUR* of delivery. Be sure to inspect all fish carefully.

Partial credits will be made if the fish arrive DOA and all parameters of our DOA policy are met. For example, if you order eight fish, and one arrives dead, you will take three clear photos and email them within one hour. You will be credited the amount.

Fishly does not take responsibility for any issue that may occur due to the customer entering the address wrong.

Shipping Charges are non-refundable.